Contact Us
We're here to help! Reach out to us through any of the following channels.
Email Support
Get help via email - we typically respond within 24 hours
General Inquiries: support@shopnetic.com
Orders & Shipping: orders@shopnetic.com
Returns & Refunds: returns@shopnetic.com
Phone Support
Speak directly with our customer service team
Customer Service: 1-800-SHOPNET
Hours:
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
Office Address
Visit us or send mail to our headquarters
Shopnetic Inc.
123 Commerce Street
Suite 400
San Francisco, CA 94102
United States
123 Commerce Street
Suite 400
San Francisco, CA 94102
United States
Response Times
When you can expect to hear from us
- Email: Within 24 hours during business days
- Phone: Immediate assistance during business hours
- Order Status: Check your account for real-time updates
Frequently Asked Questions
Quick answers to common questions
How can I track my order?
Log in to your account and visit the Orders page to track your order status in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Visit our Shipping & Returns page for details.
Do you ship internationally?
Currently, we only ship within the United States. International shipping is coming soon.
How do I change or cancel my order?
Contact us immediately at orders@shopnetic.com. We can modify orders that haven't shipped yet.